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The Tale of the Telephone Adventure, or, How I Came to Lose the Internet and Phone service in One Easy Phone Call.
Once upon a time, in a land quite near, there lived a boy with asthma. This boy was lying in bed late one morning concentrating on his breathing, a task that did not come easily to his tortured lungs on such a fine spring day. A ringing phone pulled him from his meditation on the merits of oxygen and found him speaking to an MCI solicitor. During this conversation, the solicitor managed to convince the boy to change local phone service away from Qwest. The oxygen-deprived boy then returned the receiver to its base and promptly forgot all about the conversation.
A week later, the boy’s loving family members discovered that the Internet ceased to exist in their home. The boy attempted to diagnose the problem and, failing to find a cause on our network, he phoned the carrier. He was quite suddenly reminded of the vague conversation with the MCI solicitor a week previously. The switch had been made and our DSL hadn’t made the transition with the phone service. The boy then spent the rest of the afternoon on the phone trying to repair this decision he made in an oxygen-deprived moment. Unfortunately, it was too late to reverse the decision without penalties. MCI wouldn’t be able to put DSL on our new line for 3-4 weeks. Qwest would have to create a new account and then it would be another 3 weeks for DSL through them. The boy decided to cut his losses and cancel the MCI local service and return to Qwest and try to hurry them through re-establishing the DSL connection.
Meanwhile, the boy was miserable. His intense Internet gaming days were suddenly and abruptly curtailed… cold turkey! Suddenly, the female of the house had two Internet junkies with the shakes trailing her all over asking what she was doing, where she was going and could they come with her. It is not pleasant when one is suddenly thrust naked and unprepared into the wide open bright light of reality.
Fortunately for the boy, the girl in his life happens to have a wonderful connection who works for Qwest (have I mentioned that this man is a GOD!?!) and he immediately set things as straight as he could and put our DSL on our fax line within days instead of weeks.
The boy and his family rejoiced and there was much happiness. Well, until a morning a week later when, during a phone call, the boy’s local telephone service was cut off. Hmmm. So, after a few more phone calls from the fax line, it was discovered that when the boy cancelled the MCI account, he never actually requested the reinstatement of the Qwest account. MCI turned us off and there was nothing on the line but the sound of silence.
The Epilogue
Qwest did eventually set us up with a new account for our main line, but they claimed they could not give us our original phone number because it no longer belonged to Qwest but to MCI. MCI claimed that they had to put the number into a dead file for 6 months before reassigning it. We therefore have a brand new phone number and neither phone company will put a forwarding message on the old one. When it is called it is just dead air. So, if anyone wants our new number and I haven’t already emailed you, please let me know.
Isn’t life fun here at Avalonne?
Once upon a time, in a land quite near, there lived a boy with asthma. This boy was lying in bed late one morning concentrating on his breathing, a task that did not come easily to his tortured lungs on such a fine spring day. A ringing phone pulled him from his meditation on the merits of oxygen and found him speaking to an MCI solicitor. During this conversation, the solicitor managed to convince the boy to change local phone service away from Qwest. The oxygen-deprived boy then returned the receiver to its base and promptly forgot all about the conversation.
A week later, the boy’s loving family members discovered that the Internet ceased to exist in their home. The boy attempted to diagnose the problem and, failing to find a cause on our network, he phoned the carrier. He was quite suddenly reminded of the vague conversation with the MCI solicitor a week previously. The switch had been made and our DSL hadn’t made the transition with the phone service. The boy then spent the rest of the afternoon on the phone trying to repair this decision he made in an oxygen-deprived moment. Unfortunately, it was too late to reverse the decision without penalties. MCI wouldn’t be able to put DSL on our new line for 3-4 weeks. Qwest would have to create a new account and then it would be another 3 weeks for DSL through them. The boy decided to cut his losses and cancel the MCI local service and return to Qwest and try to hurry them through re-establishing the DSL connection.
Meanwhile, the boy was miserable. His intense Internet gaming days were suddenly and abruptly curtailed… cold turkey! Suddenly, the female of the house had two Internet junkies with the shakes trailing her all over asking what she was doing, where she was going and could they come with her. It is not pleasant when one is suddenly thrust naked and unprepared into the wide open bright light of reality.
Fortunately for the boy, the girl in his life happens to have a wonderful connection who works for Qwest (have I mentioned that this man is a GOD!?!) and he immediately set things as straight as he could and put our DSL on our fax line within days instead of weeks.
The boy and his family rejoiced and there was much happiness. Well, until a morning a week later when, during a phone call, the boy’s local telephone service was cut off. Hmmm. So, after a few more phone calls from the fax line, it was discovered that when the boy cancelled the MCI account, he never actually requested the reinstatement of the Qwest account. MCI turned us off and there was nothing on the line but the sound of silence.
The Epilogue
Qwest did eventually set us up with a new account for our main line, but they claimed they could not give us our original phone number because it no longer belonged to Qwest but to MCI. MCI claimed that they had to put the number into a dead file for 6 months before reassigning it. We therefore have a brand new phone number and neither phone company will put a forwarding message on the old one. When it is called it is just dead air. So, if anyone wants our new number and I haven’t already emailed you, please let me know.
Isn’t life fun here at Avalonne?
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no subject
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Phone solicitations... icky...
He also has sent the biggest offenders (MCI, ATT, QWest, etc.) registered letters letting them know of this policy. Funny, but they stop calling after the first phone call... (which isn't charged). Mr. EO keeps wishing someone would talk for an hour and subsidize our early retirement. But no such luck so far...
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no subject
From:
old number, new number...
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Re: old number, new number...
Oh, did you receive the email I sent you with the letter I am writing to thank everyone? I wanted you to proof it before I actually sent it. Is it okay as is?
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Re: old number, new number...
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Re: old number, new number...
Are you going to crash in the communal hotel room with us for Orycon?
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Re: old number, new number...
From:
Weeeeeeeeeeeee
Hugs and kisses,
Elizabeth
(541)343-5721